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General terms and conditions

SALES CONDITIONS

1. COMPANY DETAILS

CACHET 2.0 bvba

Nieuwstraat 1 - 8792 Waregem (Desselgem)

VAT number: BE0652.607.981

[email protected]

 

2. GENERAL PROVISIONS

Cachet.store, the electronic shop of Cachet 2.0 bvba, a private company with limited liability with registered office at Nieuwstraat 1 in 8792 Desselgem, VAT BE0652.607.981, (hereinafter 'Cachet.store') offers its customers the possibility to purchase clothing online.

These general conditions ('Conditions') apply to all articles from the webshop range and every purchase the customer makes with Cachet.store.

The customer accepts that these Conditions will be the only ones applicable, to the exclusion of his own general or specific (purchase) conditions, even if they would stipulate that they are the only ones applicable. If the customer does not agree with these Conditions, it is recommended not to make any purchases on Cachet.store.

3. PRICE

All prices include VAT and all other taxes which the customer is obliged to pay. If transport, reservation or administrative costs are charged, this will be indicated separately.

The price stated refers exclusively to the articles as word-for-word described. The accompanying photo is for decorative purposes only and may contain elements or articles that are not included in the price.

4. OFFER

All offers are open to customers residing in Belgium and the Netherlands. Customers from other countries should first send an e-mail to [email protected], and their request will then be considered and treated separately.

The articles are exclusively intended for normal private use.

Despite the fact that the web shop and website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up to date.

If you have specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that you contact our customer service department first (see article 13).

Cachet.store is as to the accuracy, updating, or completeness of the information offered only held to a means commitment. Cachet.store is in no case liable for material errors, misprints or printing errors.

The offer is valid while stocks last and can at any time be modified or withdrawn by Cachet.store.

Cachet.store is entitled - without giving any reason - to refuse orders, to adapt the delivery deadlines, to split the deliveries or to connect other conditions to the delivery.

5. ONLINE PURCHASES

The customer has the possibility to buy the articles of the Cachet.store assortment online.

The purchase is effected when the customer receives a confirmation email from Cachet.store. The items are delivered to the customer's home on the delivery date indicated in the confirmation email.

The customer has the choice between the following payment methods:

credit card
by bank card
via Paypal
6. RETENTION OF TITLE

The delivered articles remain the exclusive property of Cachet.store until full payment by the customer.

The risk of loss or damage is transferred to the customer from the moment of delivery. The customer undertakes, if necessary, to point out the retention of title of Cachet.store to third parties, for example to anyone who might come to seize the articles that have not yet been paid for in full.

7. SANCTIONS FOR NON-PAYMENT

Without prejudice to the exercise of other rights available to Cachet.store, in case of non-payment or late payment, the customer shall automatically and without notice owe an interest of 10% per year on the unpaid amount from the date of default. In addition, the client shall be liable, ipso jure and without notice, to pay a fixed compensation of 10% of the amount in question, with a minimum of €25 per invoice.

Without prejudice to the foregoing, Cachet.store reserves the right to take back articles that have not been paid for (in full).

8. COMPLAINTS

Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery, must be reported immediately, otherwise all rights to compensation expire.

9. GUARANTEE

The legal guarantee applies.

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10. RIGHT OF WITHDRAWAL

The consumer has the right to notify Cachet.store that he renounces the purchase without penalty and without giving any reason within 14 days from the day following the delivery of the product.

Customers who wish to exercise their right of withdrawal, must contact Cachet.store customer service within 14 days from the delivery of the goods and return the goods to Cachet.store within 14 days from the delivery of the goods. The form can be printed via the link below:

https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf

Only items that are in the original and undamaged packaging, along with all accessories, instructions and invoice or proof of purchase can be returned.

As soon as we have received the items back, we will refund the amount of the returned clothing.

Under no circumstances will we take back

used, soiled, damaged or incomplete articles
articles from which the label has been removed
articles that contain perfume or other scents
items that have been custom-made for the customer
articles that cannot be returned due to their nature

11. PRIVACY

Cachet.store commits itself to use your data exclusively for the execution of the agreement you entered into through your order, and to send you information from us without obligation. Would you also receive information by e-mail, please provide your e-mail address.

We treat your data as confidential information and will never pass it on, rent or sell it to third parties. You can at any time retrieve, correct, modify or delete your data that we keep in the customer list of Cachet.store and you can refuse that Cachet.store uses your data to send you information. It suffices to request in writing to the address below:

Cachet.store
Nieuwstraat 1
8792 Desselgem.

The customer is responsible for keeping his login data confidential and for the use of his password. Your password is stored encrypted, Cachet.store has no access to your password.

Cachet.store strictly respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data. Through your user profile you have access to all your available data on Cachet.store, and you can at all times consult, modify or delete them.

Cachet.store makes use of cookies. Cookies are a standard Internet technology that allows certain information to be stored and accessed on the system of the user. Cookies can not be used to identify individuals, a cookie can only identify a machine. Every Internet user can set his computer in such a way that cookies are not accepted. If your computer does not accept cookies, it is possible that you will experience problems during the ordering process. If this is the case, please contact us so we can still enter your order.

Cachet.store keeps online (anonymous) visitor statistics to be able to see which pages of the website are visited in which degree. If you have questions about this privacy statement, you can contact us by mail at [email protected]

12. AFFECTATION OF VALIDITY - NON-WAIVERS

If any provision of these Conditions is declared invalid, unlawful or null and void, this shall not in any way affect the validity, lawfulness and applicability of the other provisions.

The failure at any time by Cachet.store to enforce any of the rights enumerated in these Conditions, or to exercise any of them, shall never be considered a waiver of such provision and shall not affect the validity of these rights.

13. CACHET.STORE CUSTOMER SERVICE

The Cachet.store customer service can be reached by e-mail at [email protected] or by mail at the following address: Cachet.store, Nieuwstraat 1, 8792 Desselgem.

14. MODIFICATION OF CONDITIONS

These conditions are supplemented by other conditions which are explicitly referred to, and the general sales conditions of Cachet.store. In case of contradiction, these conditions prevail.

Cachet.store may change these Conditions at any time without further notice. Any purchase made after the change, implies acceptance by the customer of these new Conditions. 

15. PROOF

The customer accepts that electronic communications and backups can serve as evidence.

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16. APPLICABLE LAW - COMPETENT COURT

Belgian law shall apply, with the exception of the provisions of international private law concerning applicable law and the Rome I Regulation on international sales contracts for movable goods. In case of any disputes, only the courts of Ghent shall be competent.

17. INTELLECTUAL PROPERTY RIGHTS

The entire Cachet.store website including texts, pictures, moving images, sounds, illustrations and software are our property or the property of related companies, licensees and/or content providers. They are protected by copyright, trademark law, and all other forms of intellectual property law. They may only be used with the permission of Cachet.store.

18. LIABILITY

In no event shall we be liable for any viruses or any damage to your computer, telecommunications equipment or other property on account of your access to, use of, or downloading of any materials from this website.

19. SHIPPING

Have you found something nice at Cachet.store and ordered it? Then you want your new purchase as soon as possible in the house.

When do we send the package?

We send the package in 2/3 days.

Have you done the order on weekends and / or holidays? Then it can sometimes take a little longer. The maximum delivery time of Bpost will never exceed 30 days.

Shipping costs

A cost of 5 euro will be charged for shipments up to 50€. Shipments of 50€ and more are free of charge. We wish to point out that Cachet.store is not responsible for loss, damage and theft by Bpost. 

20. GIFT VOUCHERS

You can never order more than 10 gift vouchers per transaction. If you wish to order more gift vouchers, please contact [email protected]

21. RETURNS POLICY

Are you not completely satisfied with your order? Too bad, but that can happen! Read below how you can return your order.

First check whether your order is eligible for a return:
- You can return within 14 days
- Articles have to be unworn and all tags have to be attached.
- Articles containing make-up stains after trying on will not be accepted for return
- Soldered articles can only be returned for another size (if still in stock, please mail to [email protected]

Do you meet the above conditions? Then you can send your item back to us.

Return shipment

When the package is ready for shipment, you can send it to the address below.

Cachet Store
Nieuwstraat 1
8792 Waregem (Desselgem)
Belgium

PAYMENT

Once we have received your package, we will refund the purchase price within 10 days. 

- If the product has been worn or damaged we cannot take it back.

Returns in our shop

You can bring your returns to the shop (in Desselgem).

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